Shipping

Shipping Policy

At TS Sales Co. Ltd, we are committed to delivering your orders of rice and sugar safely, efficiently, and on time — no matter where you are in the world. Our streamlined shipping and logistics processes are designed to meet the needs of clients ordering in bulk quantities for international trade and long-term contracts.

1. Global Shipping Coverage

We proudly ship our products to customers worldwide, including but not limited to:

  • Asia

  • Africa

  • Europe

  • Middle East

  • North America

  • South America

We work with trusted freight forwarding partners, international shipping lines, and customs brokers to ensure hassle-free delivery to your destination port.

2. Shipping Methods

We offer flexible shipping options tailored to your order volume and location:

  • FOB (Free On Board)

  • CIF (Cost, Insurance, and Freight)

  • CNF (Cost and Freight)

  • EXW (Ex-Works)

All shipping terms are discussed and agreed upon during the quotation and contract negotiation stage to ensure transparency and customer satisfaction.

3. Order Processing Time

  • Order Confirmation: Within 24–48 hours after quotation approval and payment confirmation.

  • Preparation Time: 5–10 business days depending on product quantity and availability.

  • Shipping Time: Varies based on destination country and shipping method. Typically:

    • Asia: 5–10 days

    • Middle East & Africa: 10–20 days

    • Europe: 20–30 days

    • Americas: 25–35 days

Please note that transit times may vary due to customs processing or carrier delays.

4. Shipping Documentation Provided

We ensure all necessary export and shipping documentation are prepared for smooth customs clearance, including:

  • Commercial Invoice

  • Packing List

  • Bill of Lading

  • Certificate of Origin

  • Phytosanitary Certificate (if required)

  • SGS Inspection Report (if requested)

Additional documents can be provided upon request.

5. Shipping Costs

Shipping costs are calculated based on:

  • Order size and weight

  • Shipping method and Incoterms

  • Destination port

These costs are clearly detailed in our official quotation and proforma invoice.

6. Tracking and Communication

Once your shipment is dispatched, you will receive:

  • Shipping confirmation

  • Tracking details

  • Contact information of the freight forwarder or shipping agent

Our logistics team provides ongoing support until delivery is completed at your designated port.

7. Customs, Duties, and Import Taxes

All import-related duties and taxes are the responsibility of the buyer, unless otherwise stated in the agreed shipping terms. We assist our clients with the necessary paperwork to facilitate smooth customs clearance.

8. Damaged or Lost Shipments

In the rare case of loss or damage during transit:

  • We will coordinate with the shipping carrier and insurance company (if CIF)

  • Investigations will be conducted promptly

  • Compensation or replacement will be arranged as per contract terms and shipping insurance

9. Contact for Shipping Inquiries

📍 Office Address: Mueang Chiang Rai, Chiang Rai, Thailand
📧 Email: info@tssalessltd.com
📱 Phone/WhatsApp: +66 979679803

If you have questions about your order’s delivery or need assistance with documentation, don’t hesitate to contact our logistics team.